Collaborate Team Provides Comprehensive Support for Non-Profits
Extensive learning resources and 1-on-1 consultations help social services agencies get the most out of their case management system.
Human services organizations spend the bulk of their time helping individuals and families. With limited resources, documenting and reporting on their work is a common challenge.
In response, the Collaborate team proudly offers a myriad of help & support options. For independent learners, a built-in Help Widget serves up suggested articles based on where users are in the application.
Users can also submit Support Requests from the Help Widget. Fast support turnaround ensures 80% of requests receive same-day responses, and 90% of requests are resolved within 24 hours.
Dozens of On-Demand Training Videos cover beginner and advanced topics, and those that prefer a live, human touch can register for 1-on-1 sessions, including:
- Reports consultations,
- Administrator trainings, and
- Help Desk appointments for any desired topics.
Meanwhile, dedicated Account Managers are assigned to each agency to guide users from onboarding to ongoing use, and tailor the software to meet evolving needs. When all that help isn’t enough, premium support via Collaborate Concierge offers specialized assistance like data administration and Custom Reports creation.
Head over to Collaborate’s website to get the full story on how their team is helping those who help others.
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Customizable case management software for non-profits and social services agencies.